Care & Service
In-season service and the 24-hour guarantee
If a single bulb goes out during the season, text us. We are back within 24 hours. If we cannot fix that portion of the install, that portion is free.
Last updated |4 minute read
Two things to check first
Check that the outlet has power and that the timer has not been unplugged by a pressure washer or a landscaper. That accounts for most calls.
If a whole run is dark rather than a single bulb, it is usually a connection at the feed, not a failed strand.
How to reach us in season
Text or call 561-806-3010 with your address and a photo of the dark section taken after dark. The photo is what lets us bring the right replacement on the first trip.
In-season calls are answered within 24 hours, seven days a week through the display window.
What the guarantee covers
Failed bulbs, failed sections, clip failures, timer failures, and line sag are all covered at no charge for the season, on both installed and stored material.
Damage from third parties, for example a roofer, a painter, or a landscaper cutting a feed, is repaired at cost and we tell you before we do it.
Named storms
We remove or secure displays ahead of a named storm at no charge for active clients and reinstall once it is safe to be on a roof.
You do not need to call. We work the client list by zone as soon as a watch is posted.